Testimonials

“I am writing to express our extreme delight in selecting Essex Homes to build our beautiful home! Your sales professionals listened intently, answered all our questions, and gave us information to begin the process of selecting Essex to construct our home. Once we committed to the project and the process commenced, Essex not only met all our desires and needs, but, exceeded them. Throughout the initial stages of the construction process, everyone was approachable, friendly, and dependable. We know that there are many others behind the scenes that have contributed to our construction journey, and we are thankful to them as well. They are just a few of the many reasons that we recommend Essex Homes – a premier builder in Western New York.”

“We couldn’t be happier that we chose Essex Homes to build our custom home for us. We had it built on our own property and the process could not have gone any more smoothly. The communication system with Essex is right on point through every step of the build and they always responded quickly. Essex was easy to work with and we highly recommend them!”

“We want to thank Essex Homes for the fine job they did building our home. It is always nice to work with a company that understands the importance of treating their customers with an attitude of appreciation. All the people we had interactions with from Essex made our experience a good one. The people we worked with have both professionalism and knowledge, along with a friendly demeanor that made our purchase an enjoyable one. Our thanks to all of you!”

“If you’re building a home in Western New York, choose Essex to build it! Everything was done very professionally…you have it down perfectly. Kudos to all involved! Our salesperson, Greg, was absolutely superb in his attention to detail and in answering and responding to any questions throughout the entire process. He walked us through every possible scenario until we found the right answer. We are completely satisfied.”

“Carolyn and I would highly recommend Essex Homes to anyone buying a home in Western New York! We’ve bought several homes (this being our 7th) over the last 30 years in five different states. The experience, level of professionalism, knowledge, and courtesy we received beginning with Regional Sales Mgr., Greg Nanula, during our initial home purchase, and with Vinnie Nanula, Operations Mgr., throughout the entire building and construction process, is the best experience we’ve ever had.

The entire Essex team went above and beyond our expectations and everyone provided us with invaluable guidance while moving into the area, well beyond our home buying experience. Everyone at Essex was very patient and cooperative in helping us to both customize and finish our basement, which was done wonderfully. In closing, we would just like to thank Essex Homes for the best home buying experience a home buyer could have. We really enjoyed working with everyone and would recommend Essex Homes to everyone.”

“We were very pleased with our entire experience with Essex Homes and we highly recommend them to friends and family. From start to finish they strived to exceed every expectation we had. From their sales team to their sub-contractors, we were extremely pleased with the attention to detail and exceptional craftmanship. We were always treated as if we were their only customer and greatly appreciated how they worked to meet our individual needs. If you are looking to build, look no further than Essex!”

“Your whole team has made our first-time home building experience exciting, fun and satisfying.  We found Essex Homes to be professional, efficient and producers of a quality home.  This can only happen with solid leadership at every level.  Thank you so much!”

“Building with Essex Homes has been a great experience and I strongly recommend them to new customers!

Essex is VERY customer-focused, all of our interactions with the entire Essex team have been extremely positive at each point of the decision making process – even when we made some challenging decision changes. We have built a home before with another builder and Essex clearly does a better job. The process is less stressful and the Essex commitment to high quality materials and craftsmanship relieved much of our oversight burden.”

“We just want to say how much we enjoyed working with the Essex team! Their responsiveness and help made it an easy transition for us. The workmanship has been great. The workers have all been responsive, pleasant and professional. Our field supervisor was very focused on making sure we were happy and satisfied with the work and our salesman was very patient and knowledgeable during our many, many visits, emails and calls to him. So far, all of our family and friends love our new home! We look forward to many years of happiness here.”

“Thank you so much for all of your help with building our house. We appreciate how available you were – so quick to respond, always so patient, attentive to detail, excellent customer service, ability to explain and communicate. This really was a wonderful experience and we are happy to recommend Essex!”

“We wanted to take a moment to tell you how happy and thrilled we are with our new Essex home. You made the entire process enjoyable, exciting, and fun! Our house is exactly what we had hoped for, and more! While we had heard our share of horror stories about building a home, it’s obvious that those people did not build with Essex Homes.

The entire Essex team approached this as a partnership with us to build the home we wanted. We knew exactly what was going on at every step. When we had questions, you explained why things were done in a certain manner and specified order. We knew our part of the equation; including what we needed to have done by a specific time; and there were never any questions about where we were in the process.

From helping us in our selection of a home design to discussing the features we wanted and making sure that what we wanted found its way to the final drawings, nothing was left to chance. The designers and contractors you gave us to work with were top notch and we never felt any pressure to upgrade or make certain selections. Everyone offered helpful suggestions based upon their experience, and they helped us decide on what was right for us.

If we ever decide to do it again we will build with Essex. Thanks for all of your help making our dream house a reality.”

“Essex Homes was an excellent company to work with. You are very customer and homebuyer-oriented. Excellent Listeners. Great Suggestions. All of your combined efforts helped us build the best home we could."

“The two gentlemen that came over to complete the 10-month repairs performed their tasks in an exemplary manner. They arrived on time, were neat and clean, were very skilled and acted like gentlemen! Tim Berger also acted in the same manner. Uniquely enough, our house did not seem to need many repairs which demonstrates the quality and care of the Essex building process. Greg Jones is a real pro!

We sincerely value Essex as a builder and all of the folks who built it. Feel free to give our name to anyone considering an Essex home!”

“We just wanted to say ‘thank you’ for our beautiful home. We have been enjoying it for the past 19 months that we’ve lived in it. Also, we’ve recently been reminiscing about our building process. We’ve had three families tell us they are currently in different stages of building with Essex because they remember us talking so highly of our experience. It seems so long ago now, yet it comes back as we hear their stories. We love our house and LOVE to talk about it.”

“We are first time home builders and it can be a confusing, stressful and frustrating time with all the decisions and deadlines that need to be made and met. We’ve heard horror stories of those who built their home and regretted the experience. We have had just the opposite experience with the process and everyone involved at Essex. The key ingredient to this success story is the caliber of the people you have hired to represent you, their exceptional customer service and especially the pride they take in their work. We want you to know that your special team of knowledgeable and personable people has made the process as pleasant as our house is beautiful. Our thanks to all involved!”

“If your company can please a demanding person like myself, I am confident others will be elated with Essex. I am overwhelmingly impressed, especially with the people who make Essex what it is – a company driven to provide outstanding customer service.”

“I recently moved into my newly built Essex home and I love my new home! Your company builds gorgeous homes. I am so happy that I selected Essex as my builder. I was impressed with each and every one of your employees. It was a pleasure to work with them because they treated me with respect and dignity. I visited several other builders and your company is by far the best! I will continue to recommend Essex to future home buyers.”

“This was the first home we ever built and our experience with Essex truly lives up to its motto “the home builder that thinks like a home buyer!” We were very pleased with the building experience and most of all, the final product.”

“Essex makes the building process simple and hassle free for their customers. I have no reservations about recommending Essex.”

“This was a very professional and organized experience. Thanks for all your help. I always recommend Essex highly.”

“Essex did everything they promised and we are very happy to be living in our new and beautiful Essex home. We are confident that Essex will treat us in the same courteous and professional manner with any service issues that may arise. Thank you for making the building process painless, pleasant and easy. We would definitely recommend Essex to any of our friends and family who are looking to build a new home.”

“Essex is very service-oriented. We were very pleased with the whole process from start to finish. All of your employees were very accommodating, pleasant, kind and caring. Thank you so much!”